Terms and Conditions
During the Christmas period we will be shipping orders out once a week only. You will be contacted via email once your order has shipped or alternatively when your order is ready to collect. We are available via email to answer your questions, please check our contact page for all other information.
If you would like to exchange any of the goodies you have received please tell us why by emailing us: firstname.lastname@example.org and we will help you from there.
When will my order be dispatched
Standard practice is: Once your order has been received we will have it picked & packed within 48 hours. If your order is received on a Saturday, Sunday or Monday please note it will not be sent until Tuesday. Once your order has left our hands a confirmation email will be sent with your tracking number so you can see when your goodies will arrive!
Delivery Time Frames
The above timeframes are to be used as a guide only and commence from the date of dispatch. We will do everything in our power to meet the indicated delivery times but is not held responsible for any delay caused by the postal service or customs clearance. If delivery is attempted and nobody is available to accept the parcel, in most cases it should be held at your local postal facility for a period of time. If you are not contactable and your parcel is unable to be delivered, it will be returned to us and we’ll then contact you to arrange alternate delivery.
Damaged or Missing Goods
We take great care to ensure that products are packed securely so they arrive at your door in perfect condition. As a result, any items damaged during delivery will be replaced upon receipt of the damaged goods to our postal address. Please note that if an item has been lost/stolen in transit, a replacement of the product will be organised at our discretion.